BILLING & INSURANCE
Infinite Health Collaborative (“i-Health”)
Infinite Health Collaborative (“i-Health”) is a group of independent physician practices who have joined together to offer a solution for your healthcare needs. Our goal is to provide a network of physicians that are closely aligned to deliver value-based care. Associates in Women’s Health (AWH) is proud to partner with other independent physician groups in Minnesota and western Wisconsin. We will continue to operate under the Associates in Women’s Health name, however all of your billing and insurance explanation of benefits (EOB) will display the legal business name of “Infinite Health Collaborative.”
OBGYN Associates/i-Health makes it easy and convenient to pay your bill. You can pay online by eCheck, VISA, American Express, MasterCard or Discover. Be sure to have your statement and payment method readily available when making your payment.
Thank you for choosing us to provide your care. If you have billing questions, please call us at 952-512-5625
Frequently Asked Questions
AWH/i-Health accepts a wide range of health plans. We are participating providers in BCBS, HealthPartners, Medica, Preferred One, United HealthCare (UHC), HealthEZ/America’s PPO, Aetna, Cigna, Medicare, Medical Assistance and U-Care. For any questions regarding your provider’s in-network status, please contact our Customer Service Department at
952-512-5625.
Insurance benefits have become very complex in the last several years. Your benefit plan may only limit you to treat with a subset of contracted providers. In addition, for patients that may require surgery, AWH/i-Health may be in-network with your insurance plan but the surgical facility may be out-of-network. Due to the complexity of insurance benefits, AWH/i-Health requests that all of our patients contact your insurance if you have any questions regarding in-network providers offered by your insurance plan. If AWH is contracted with your plan, but the surgical facility or hospital is not in-network, we may recommend transferring your care to another i-Health OBGYN physician.
AWH physicians provide maternity and delivery services and perform surgeries at Abbott Northwestern (Mother Baby Center) and M Health Fairview Southdale. In addition to hospitals, they also perform surgeries at the Edina Specialty Surgical Center. It is important to inquire which facilities your insurance plan will allow for delivery of your baby and/or perform surgeries. In addition, it will be important for you to confirm that the facility location is also in-network with your insurance.
AWH is one of multiple physician practices that operate under the legal business name of Infinite Health Collaborative (“i-Health”). Although our legal business name has changed, we will continue to offer the comprehensive solution for your Obstetric and Gynecology care. AWH will continue to be operate under the name Associates in Women’s Health even though our legal business name has changed.
AWH/i-Health will submit a claim on your behalf to your insurance carrier. After your insurance provider processes your claim, AWH/i-Health will send you a statement outlining any out-of-pocket costs you may have. Your statement will include any deductibles and/or co-insurance amounts you may owe. You will receive a statement approximately 30 days after you receive services. Co-payments are due at the time of service.
Yes, AWH will need the information on your insurance card to correctly file a claim with your insurance company. You will be asked to present your insurance card at each visit.
The need for a referral differs by insurance plan. Please contact your insurance company directly prior to scheduling an appointment to inquire whether AWH/i-Health is in-network for your health plan. Obtaining a referral is the responsibility of the patient.
The need for a prior authorization differs by insurance plan and the type of procedure or service being provided. AWH will initiate the prior authorization request from your insurance company for you; however, it is your responsibility to make sure that you have prior authorization before receiving certain health care procedures and/or services.
Out-of-pocket expenses are determined by your insurance plan during claim processing. These amounts may include co-payments, deductibles, and/or co-insurance. If you have questions or don’t agree or understand the amounts you owe, please contact your insurance company directly as they determine patient responsibility amounts for any services provided to you based on your insurance plan contract.
You are responsible for your bill at the time you receive services from AWH. We will work with you and your insurance company to get all eligible benefits processed in a timely manner. We will send you a statement approximately 30 days after you receive services for any patient responsibility amounts you may owe.
While AWH encourages patients to pay in full after your first statement, we understand that some may need flexible payment options. AWH does offer some limited payment plans based on your balance. Length of time allowed is also based on your balance. If you need greater flexibility than what AWH can offer, we do have a relationship with Care Credit. More information on Care Credit can be found here.
Preventative care includes annual physicals, immunizations, screening lab tests and other services intended to prevent illness or detect problems before you may notice any symptoms.
Diagnostic care involves treating or diagnosing a problem you’re having by monitoring existing problems, checking out new symptoms or following up on abnormal test results. Examples of diagnostic care are STD testing to diagnosis a vaginal infection and diagnostic mammogram and/or ultrasound to follow up on a breast lump or pain.
Your insurance coverage may differ depending on which type of services you receive. Many preventative services are covered at 100% with no out-of-pocket costs, while diagnostic services can have co-insurance or amounts applied to your deductible which results in out-of-pocket costs.
Pregnancy/Maternity services are billed as a package to your insurance company. This means that several services are included in a package and not billed separately. However, there are some services that are billed outside of this package.
The global package includes:
- Routine OB Visits
- Recording of weight, blood pressures, fetal heart tones, routine chemical urinalysis
- Delivery services including admission to the hospital, management of uncomplicated labor and vaginal or cesarean delivery
- Postpartum care
Services billed separately outside of the global package*:
- Initial physician office visit
- Laboratory services
- Medical complications of pregnancy (e.g., diabetes, hypertension, preterm labor)
- Ultrasounds
- Genetic testing
- Non-stress test (NST)
* There may be other services billed outside of the global package that are not listed here. Please check with our business office for any specific billing questions.
